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Voltage fluctuation or poor power supply can be the problem. You may use a voltmeter. Check the power socket, plug, and cord. These should be appropriate for the freezer. You must also get a thermometer and check the exact temperature inside the freezer. A subjective assessment may not be conclusive. You need technical readings. Only actual metrics can help in determining the real problem.
Like the fridge, your freezer too has a gasket. The gasket is the seal. It must allow the freezer door to fit perfectly along the frame. Any leak in the gasket will lead cold air out of the freezer. The unit would be constantly under pressure to keep cooling. Loss of cold air would invariably increase the temperature inside the freezer. Faulty gasket must be replaced. The gasket may also have residual buildup, laden with grime and dust, possibly dirt as well. Clean the gasket, check for leaks, and then choose the right remedy.
Contemporary freezers have an automatic defrost system. This system should function properly for the freezer to be cold enough. If the defrost system malfunctions, if the drain hose is blocked, if there is an irregularity in the defrosting cycle, then the freezer may not be cold enough. Check the vent and airflow as well while you inspect the defrost system.
